Refund policy

Exchange, Return and Refund Policy


 Please read through the following terms & conditions prior to making a purchase.

  • Return policy: We offer  returns in case you don’t like the product. A return request must be made by call/ Whatsapp on +91 9163255385 within 5 DAYS of DELIVERY of the order.  ADOREE reserves the right to process refunds after checking the returned items. Opening video is must. Please note that insufficient evidence or visible signs of tampering with the packet may result in your claim not being honoured. In all such cases, the brand reserves the right to take the final decision. 
  • Further, please note that while most pin codes are forward and reverse serviceable, in rare cases, some pin codes may only be forward serviceable and not reverse serviceable. In all such cases, we may request you to return the product via an alternate courier service, such as India Post and reimburse all reasonable shipping costs (up to Rs 70) incurred by you for processing such returns.
  • In case the charges exceed Rs. 70, all charges (return shipping, duties, taxes, fees, etc.) in excess of Rs. 70 will be adjusted against the customer's refund. In case of non-serviceable pin codes, the customer is responsible for returning the jewellery to our warehouse and will receive Rs.70 towards shipping charges with their refund.
  • Refund Policy: In case you have requested the return of any of your products, the refund of the same shall be initiated once we receive the product back in our warehouse. For prepaid orders, the refund would be in the source of payment and for COD orders, it would ONLY be in the bank account of the individual whose name is there in the billing details. Kindly note that only the amount of product is eligible for refund. Other fees like gift wrap charges, shipping charges, cash on delivery charges, custom duty etc are non refundable. Refund would take 5 to 6 business days.
  • Replacement & Exchange: You can also avail replacement or exchange of your order as per your requirements. The conditions remain the same as those applicable to returns. The replacement will only be shipped after the initial return has been picked up or delivered .
  • Replacement or exchange orders will be usually processed and shipped within 48 hours.   In most cases delivery to over 95% pin codes occur within 6-7 business days.

 

  • The units have been photographed under lights and the actual product may differ slightly when seen under normal lights, though we maintain the originality in the photographs to utmost extent. 
  • Taxes and duties are included in the price of the product listed on the Website, for deliveries in India.
  • For deliveries outside India, customs duties and local taxes, if applicable, have to be paid by customers to our shipping partner at the time of shipment delivery. The amount of duties and taxes depend on the policies of your destination country.